CASE STUDY
BFSI
Latin America
A scalable fintech communication platform enabling secure customer engagement, fraud prevention, and personalised financial product delivery.
2.3x
Growth in monthly active users from 30M to 70M
45%
Reduction in fraud-related communication risks through AI-based detection systems
99.9%
Platform uptime across multi-region communication infrastructure
Picpay required a secure and scalable communication infrastructure capable of supporting millions of users while maintaining compliance with strict financial regulations. Existing systems struggled with fraud detection, customer engagement, and operational scalability across regions.
Rapid growth in customer communication volumes
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High risk of fraud and suspicious account activity
High-volume pain points
The platform helped us scale communication securely across millions of users while significantly improving fraud prevention and customer trust.
Week 1–2
Infrastructure assessment, compliance review, and communication architecture planning.
Week 3–5
Development of messaging workflows, fraud detection systems, and customer onboarding modules.
Week 6–8
Platform integrations, regional deployment setup, and testing across communication channels.
Week 9+
Continuous monitoring, AI optimisation, and scaling for increased customer traffic and engagement.
Communication Platforms
Sendbird, Braze, SendGrid
Fraud Prevention
SSN checks, image analysis, behavioural pattern analysis
Infrastructure
Distributed multi-region architecture
Channels
WhatsApp, Email, Push Notifications, In-App Messaging
Compliance
PCI DSS aligned systems
Monitoring
Real-time engagement monitoring
